Are you planning to combine individual efforts with others to achieve success? Then visit LBC
Capable leaders will fail to advance because they don’t work well with their colleagues. Behind every successful venture there is a great team. Teamwork at the workplace has been demonstrated to increase efficiency, improve communication, expedite idea generation, distribute workload, and establish a culture in which each employee feels a sense of belonging and empowerment to attain uncommon results.
OBJECTIVE
Equip learners/participants with the skills required to confidently manage customer with care. Organization will have different types of customers with different behaviors. Practical techniques and checklists will help the learners to solve difficult situations and manage all types of customers. Participants will also be encouraged to develop good understanding of their work.
Content
- Types of Teams,
- Characteristics of a Team,
- Stages of Team Development,
- Systematic Approach to Teamwork,
- High Performing Team, and
- Why Teams Fail.
Learning Outcomes
By the end of the Course period learners should be able to:
- Identify the main elements of an effective team working.
- Describe the nature of the team formation process.
- Explain the critical components required for a high-performance team.
- Build a team that works effectively as a unit where synergy is evident.
- Explain the benefits of developing and maintaining effective team working.
- Demonstrate team-based communication skills.
- Demonstrate creativity through Team processes.
Pedagogy
The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including class session, group discussions, simulations exercises, case studies and problem-solving exercises and assignments.
Who should atttend
Any public and private enterprise personnel, and those who are interested to learn the Teamwork and Team Building concepts.