{"id":6990,"date":"2022-04-26T11:37:01","date_gmt":"2022-04-26T11:37:01","guid":{"rendered":"https:\/\/lbc.ac.bw\/?page_id=6990"},"modified":"2023-03-22T16:00:48","modified_gmt":"2023-03-22T14:00:48","slug":"sc-cc","status":"publish","type":"page","link":"https:\/\/lbc.ac.bw\/?page_id=6990","title":{"rendered":"Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6990\" class=\"elementor elementor-6990\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af6b936 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af6b936\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44020da\" data-id=\"44020da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-703dc8a elementor-widget elementor-widget-text-editor\" data-id=\"703dc8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Do you know how to continually be captivating to your customers and potential customers? If not, visit LBC<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8072e3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8072e3e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1e1436\" data-id=\"c1e1436\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fd2c4f elementor-widget elementor-widget-text-editor\" data-id=\"5fd2c4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"fw-demi\">Customer service is an art and it must be learned.<\/span>\u00a0To develop and re-qualify that employees represent organization in a professional and friendly way. It is essential to ensure clear and effective communication with customers. Each customer using any organization should receive a positive and seamless service that is professional manner. Customers who are handled well will notice the good service, bring more business and hopefully build a long-term relationship with company or the business. Customers who are not handled well may damage organization reputation and take their business to the competition.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-095deed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"095deed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-53d5453\" data-id=\"53d5453\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8068cd5 elementor-widget elementor-widget-image\" data-id=\"8068cd5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"420\" height=\"420\" src=\"https:\/\/lbc.ac.bw\/wp-content\/uploads\/2022\/04\/sc__customer-care.jpg\" class=\"attachment-large size-large wp-image-6910\" alt=\"\" srcset=\"https:\/\/lbc.ac.bw\/wp-content\/uploads\/2022\/04\/sc__customer-care.jpg 420w, https:\/\/lbc.ac.bw\/wp-content\/uploads\/2022\/04\/sc__customer-care-300x300.jpg 300w, https:\/\/lbc.ac.bw\/wp-content\/uploads\/2022\/04\/sc__customer-care-150x150.jpg 150w, https:\/\/lbc.ac.bw\/wp-content\/uploads\/2022\/04\/elementor\/thumbs\/sc__customer-care-q39ids9ud57vycoumhl4ir3lamyp89r8mwig7gxhwo.jpg 100w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10d4d49\" data-id=\"10d4d49\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92b9455 elementor-widget elementor-widget-heading\" data-id=\"92b9455\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OBJECTIVE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-519a7ad elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"519a7ad\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Equip learners\/participants with the skills required to confidently manage customer with care. Organization will have different types of customers with different behaviors. Practical techniques and checklists will help the learners to solve difficult situations and manage all types of customers. Participants will also be encouraged to develop good understanding of their work.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bb531e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0bb531e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b94a8c9\" data-id=\"b94a8c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2aad62 elementor-widget elementor-widget-heading\" data-id=\"b2aad62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Content<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2e0a113\" data-id=\"2e0a113\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec186e2 elementor-widget elementor-widget-text-editor\" data-id=\"ec186e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"list-features\"><li>Understanding the customer,<\/li><li>Buying behaviors of the customer,<\/li><li>Handling customer complaints,<\/li><li>Exceptional customer care service, and<\/li><li>Understanding Service Quality (ServQual).<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f104fec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f104fec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a79eeae\" data-id=\"a79eeae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ab7b1de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab7b1de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-826b8d7\" data-id=\"826b8d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-260ce58 elementor-widget elementor-widget-heading\" data-id=\"260ce58\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learning Outcomes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f8027e elementor-widget elementor-widget-text-editor\" data-id=\"2f8027e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By the end of the Course period learners should be able to:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9fca776\" data-id=\"9fca776\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bef9ac0 elementor-widget elementor-widget-text-editor\" data-id=\"bef9ac0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Define Good Customer Service.<\/li><li>Gain Confidence with Customers.<\/li><li>Deliver a Positive Experience on Customer Care.<\/li><li>Advance good Listening and Responding to customers.<\/li><li>Build Customer Loyalty.<\/li><li>Personalize Customer Relationships.<\/li><li>Handle Difficult, Rude or Indifferent Customers.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-152df06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"152df06\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9fbecf5\" data-id=\"9fbecf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38498a1 elementor-widget elementor-widget-heading\" data-id=\"38498a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who should atttend<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-747d89f\" data-id=\"747d89f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e95f5 elementor-widget elementor-widget-text-editor\" data-id=\"21e95f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Any public and private enterprise personnel, and those who are interested to learn the customer care basics.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d5b3c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d5b3c1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6b1b071\" data-id=\"6b1b071\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6d43e5 elementor-widget elementor-widget-text-editor\" data-id=\"d6d43e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Duration<br \/>2 Days or 16 hours<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fbd601f\" data-id=\"fbd601f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-74f2edc\" data-id=\"74f2edc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5d6db3 elementor-widget elementor-widget-text-editor\" data-id=\"d5d6db3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 class=\"mb-1\">Call us for more information<\/h4><h6><a href=\"tel:+2673102588\" target=\"_blank\" rel=\"noopener\">+267 310 2588<\/a><\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Post Graduate Diploma in Higher Education is designed to foster a scholarly and professional approach to university teaching, assessment and curriculum design. The PGDHE will provide lecturers with the opportunity to gain an accredited qualification that is comparable to those offered at top universities globally. It will contribute to enhancing the quality of teaching and learning in the university.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6896,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-6990","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/pages\/6990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6990"}],"version-history":[{"count":5,"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/pages\/6990\/revisions"}],"predecessor-version":[{"id":8133,"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/pages\/6990\/revisions\/8133"}],"up":[{"embeddable":true,"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=\/wp\/v2\/pages\/6896"}],"wp:attachment":[{"href":"https:\/\/lbc.ac.bw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}